Legal Policies
1. Terms & Conditions
These Terms & Conditions outline the rules for using this website, purchasing artwork, and commissioning custom pieces.
By accessing this website or making a purchase, you agree to comply with these terms:
All artwork is handcrafted; slight variations in color, texture, and design are natural and not considered defects.
All sales are final unless the product arrives damaged (see Return & Refund Policy below).
Custom commissions are non-refundable once work has begun.
All content, designs, and artwork on this website remain the intellectual property of the artist and may not be reproduced or resold without written permission.
You agree not to misuse this site, attempt to harm it, or violate any applicable laws while using it.
Prices, policies, and availability may change at any time without prior notice.
These terms exist to protect both the artist and the customer while ensuring clarity at every step.
2. Privacy Policy
Your privacy and trust are important. This policy explains what information is collected and how it is used.
Information Collected
When you use this website or make a purchase, the following personal information may be collected:
Name
Email address
Shipping address
Billing information (processed securely through third-party payment processors)
Any information voluntarily provided during commission discussions
Use of Cookies
This site may use cookies to:
Improve user experience
Track website performance
Remember your preferences
You can disable cookies in your browser settings if you choose.
How Your Data Is Used
Your information may be used to:
Process orders
Communicate regarding purchases or commissions
Provide customer support
Improve website functionality
Sharing of Data
Your information is never sold or shared with third parties except:
Secure payment processors (for completing transactions)
Shipping carriers (to deliver your order)
Website analytics tools (anonymous data only)
Your information will never be shared for marketing, advertising, or unrelated purposes without your explicit consent.
Legal Compliance
If required by law (e.g., GDPR in Europe), this website will comply with all data protection regulations, including:
Informing users how their data is collected, stored, and used
Allowing users to request deletion of their personal data
Ensuring secure handling of personal information
3. Payment Information
The Payment Information section explains how payments are handled on this website.
Accepted Payment Methods
Credit and debit cards
Digital payment platforms (e.g., PayPal, Apple Pay, etc., depending on platform)
All payments are processed securely through trusted third-party payment gateways. The artist does not see or store your full payment details.
Billing & Currency
Prices are listed in USD unless otherwise stated.
Buyers are responsible for any bank fees, currency conversions, or taxes applied by their payment provider.
Payment for Commissions
A deposit or full payment may be required before work begins.
Because custom pieces cannot be resold, payments for commissions are non-refundable once the design process has started.
Customers receive continuous updates throughout the creation process to ensure clarity and satisfaction.
4. Shipping Information
This policy explains the shipping process, timelines, and delivery details.
Delivery Regions
Artwork ships to selected regions depending on carrier availability. If a location cannot be shipped to, you will be notified before your order is completed.
Shipping Timelines
Ready-to-ship items are typically mailed within the stated timeline on each product page.
Commissions and made-to-order pieces have longer timelines depending on complexity; estimated timeframes will be provided during the commission agreement.
Once shipped, transit time is determined by the carrier and may vary.
Shipping Costs
Shipping rates are calculated at checkout based on size, weight, and destination.
Packaging
All artwork is packaged with care to ensure safe delivery. If the item arrives damaged, see the Return & Refund Policy below.
Delivery Issues
The seller is not responsible for:
Delays caused by shipping carriers
Incorrect addresses provided by the buyer
Lost or stolen packages (claims must be filed with the carrier)
5. Return & Refund Policy
This policy explains when replacements are offered.
No Returns or Exchanges
All sales are final. Due to the handmade nature of each piece, returns and exchanges are not accepted.
Damaged Items
If your item arrives damaged, you may request a replacement if:
You contact the artist within 48 hours of delivery.
You provide photo or video evidence of the damage and the packaging.
The damage is verified as a shipping issue.
If approved, a replacement of the same item will be created and shipped at no additional cost. Refunds are not issued for damaged items—only replacements.
Custom Commissions
Custom artwork is made specifically for you, and therefore:
Refunds are not available
Exchanges are not available
Cancellations are not accepted once work has begun
Because the process includes continuous updates, progress photos, and design confirmations, you are involved throughout the creation of the piece to ensure satisfaction.